EU Customer Orders

EU Customer Orders

Tesseract Games is registered for IOSS, so for most eligible EU orders below €150, VAT is already included in the prices shown on our website. No additional VAT is added at checkout.

From 1 July 2026, the EU introduced a new flat customs duty charge of €3 per customs item / HS-code line for low-value B2C imports. Where Royal Mail supports sender-paid duty, this charge is collected at checkout and paid through the delivery process.

For most EU destinations, this means your order should arrive without surprise VAT or customs charges.

Exceptions

For the following countries, VAT is collected through IOSS, but Royal Mail currently only supports DDU for duty. This means we do not collect the €3 duty charge, and the customer may need to pay duty and/or local handling fees before delivery:

Bulgaria, Latvia, Lithuania, Croatia, Czechia, Hungary, Poland and Slovenia.

For Greece and Romania, we are not currently collecting VAT or customs duty at checkout. VAT, duty and/or handling fees may be payable by the customer before delivery.

Orders above €150 are outside the IOSS threshold and may require the customer to pay import VAT, customs duty and handling fees before delivery.