EU Customer Orders
Please note that we are not set up with the EU IOSS System yet (Import One Stop Shop) and depending on costs (which seem to be quite high) may not be for some time. This means you will incur VAT charges (at your countries rate) on importation of an order made through this website and potentially additional processing charges depending on your country's rules.
Whilst we are not responsible for these additional charges we will refund you for the cost of the charges or by 20% of the order value (whichever is less) if you send us proof of the additional charges you paid.
Please get in touch via our contact form (in the menu at the bottom of the website under HELP & INFO) or by email to firstname.lastname@example.org and we'll process the refund ASAP.
Can I Avoid These Charges?
Alternatively you may wish to purchase our products from our Etsy store. Etsy is set up with the IOSS and so purchasing items through their website means you will not have to pay any additional charges upon the importation of your order (they are integrated in the sale on their website). However, our products are slightly more expensive on Etsy in order to cover their fees.
We apologise for any inconvenience this may cause but hope you continue to shop with us in the future.